User Support Team Lead

Primend SIA

Подробности
Основная информация
Компания

Primend is an international company with the focus on simplifying IT for mid-size businesses.

We do that by providing a next-level service to our customers.

We can deliver large and complex projects while maintaining a personal touch with customers and keeping their needs in mind.

We have unrivalled competence in Microsoft technologies.

Our company is built by and on our people and our values are shaped by those who work here.

The purpose

As the User Support Team Lead, you will be ensuring the availability and quality of Primend's customer service by effectively managing and supporting the User Support team. Your team will consist of User Support Specialists, Admins and Technical Coordinator together you follow our core focus to simplify IT for mid-size businesses every day.

Who you are

You have experience in team leadership and customer service management
You have strong organizational and communication skills
You have managed critical situations and improved processes in your previous roles
You are systematic, with good time-management skills and you can set priorities
You have excellent English (verbal and written communication, negotiations and business correspondence)
You are a fan of teamwork and accountability, with the customer-first mindset and results-driven approach. For more in-depth information, please have a look of our values here: https://www.primend.lv/darbs-primend/#k2

What you bring to our team

Motivation and Development: Support, motivate, and develop team members
Provide support and training to team members; find mentors within the team for additional knowledge acquisition.
Plan and organize team tasks and on-site visits.
Ensure service availability and assess quality daily. Ensure an even workload for team members, reassign existing tasks, and give new tasks; notice tasks with higher complexity and provide relevant consultation (escalate if necessary).
Analyze tickets for efficiency and share feedback.
Lead in critical situations and resolve incidents.
Prepare customer service reviews and ticket analyses.
Suggest improvements for internal processes.

We will offer you

Flexibility. Remote work possibility
International teams. Teams that go outside Latvian borders where people value work together with good humor and having fun
Benefits to support your health and wellbeing
Additional success fee based on your team's performance

Have questions?

Please visit our webpage www.primend.lv and check out our Instagram and Facebook page.

For further information, please call Lilian (Head of Employee Experience) on the phone number +372 5621 4922

Брутто-зарплата в месяцБрутто/мес. € 2500 - 3000

Дополнительная информация: Additional success fee for team results Health Insurance Several other benefits

Место работы

Латвия

Возможность удалённой работы

Тип работы

Полный рабочий день

Навыки:

Management user support Service Management

Языки

Английский
Латышский

Контактное лицо
Lilian Nõlvak
+37256214922

Primend misija ir ar tehnoloģiju palīdzību padarīt mūsu klientu dzīves vienkāršākas, ērtākas un uzņēmumus veiksmīgākus. Microsoft mūsu uzņēmumu vairākkārtīgi atzinis par labāko Partneri Igaunijā. Primend ir Baltijas mēroga IT uzņēmums, kas šobrīd mājvietu radis nu jau visās trijās Baltijas valstu galvaspilsētās.

Uzņēmuma filiāle Latvijā veiksmīgi realizē dažādus IT jomas projektus un pakalpojumus vairāk kā 200 klientiem - gan starptautisku zīmolu pārstāvjiem Latvijā, gan nelieliem privātiem biznesiem.

Вебсайт компании: https://primend.lv

Регистрационный номер: 40203210749