English Speaking Service Desk Specialist

Arvato Systems Latvia SIA

Подробности
Основная информация
Компания

General responsibilities:

As an English Speaking Service Desk Specialist you will be a part of Arvato Systems Global Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.

You will:

Provide 1st Level Support
Respond to customer inquiries via e-mail/ticketing system or phone
Process and monitor technical incidents
Advise and support the customer in consideration of functional requests
Assist the customer in resolving 1st level issues
Dispatch and track tickets for the 2nd and 3rd level of support
Follow up on any customer issues requiring additional research
Demonstrate the highest level of customer service and professionalism

Requirements:

Excellent communication skills in English language: Required for communication across our international locations and clients
Previous customer service related experience
Proactive and analytical approach
Good problem solving skills
Solution orientated and a team player
Desire to grow and develop in IT industry

We offer:

Monthly gross salary from 1400 to 2000 EUR, depending on your level of expertise.
Hybrid way of working with cozy office space in the center of Riga, when needed, and flexible working hours opportunities, based on your own preferences.
Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
Individual development and learning plan, including yearly budget for external training.
Necessary essentials health insurance with dental services and sports coverage.
Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives.
Friendly, multicultural and cooperation orientated colleagues.

About us:

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful.

We Empower Digital Leaders. arvato-systems.com

At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!

Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter.

We look forward to receiving your application.

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

Брутто-зарплата в месяцБрутто/мес. € 1400 - 2000

Место работы

Латвия

Тип работы

Полный рабочий день

Навыки:

Customer Service Customer Support Problem solving Analytical thinking

Языки

Английский

Контактное лицо
SIA Arvato Systems Latvia

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.

Вебсайт компании: https://www.arvato-systems.com/

Регистрационный номер: 40203072770