Middle Technical Support Specialist

PAYBIS Ltd. Latvijas filiāle

Apraksts
Pamatinformācija
Uzņēmums

Job Brief

We are looking for a Technical Support Specialist to join our team. This role belongs to the second line of customer support. The main task of Technical Support Specialist is to keep abreast of what is happening, monitor the situation and quickly cope with non-standard situations. Work schedule is organized in shifts: (9.00 to 17.00 & 16.00 to 24.00) .

Key Responsibilities

Processing requests within the second line of technical support: analysis of incidents, provision of temporary solutions, registration of problems;
Prompt resolution of incidents upon requests from users and dealing with alarms from monitoring system;
Registration of incidents that reported by monitoring systems and tools;
Independent resolution of incidents in maintained applications or escalation to the 3rd line - to the development team;
Proactive approach to provide standard solutions for frequent technical support calls/tickets;
Clear and accurate documentation of your work and replenishment of the knowledge base system;
Monitoring the timely resolution of incidents and open tickets.
Informing stakeholders about incidents statistics and system health status.
Previous job experience as a system administrator or technical support specialist;
Be able to detect, understand and analyze errors;
Be able to quickly respond to changes, analyze critical situations;
Be able to promptly find a solution in case of incorrect system operation;
Quick learner and sociable;
Eagerness and ability to understand the details;
High sense of responsibility and ability to work independently;
Excellent communication skills in order to coordinate issue resolution between various teams and departments;
English/Russian/Latvian languages at least on upper intermediate level.

Requirements

Knowledge/Experience that will be considered as advantage:

Experience with production support of Custom Developed Web Mobile based applications;
Experience with AWS (Cloudwatch, X-Ray);
Experience in setting up, monitoring, collecting metrics and logs (VictoriaMetrics, Loki, Prometheus, Grafana, Metabase, Sentry, CloudWatch);
Experience with ITSM systems (ManageEngine, Jira ITSM, Statuspage) or similar products;
Basic PHP development skills and desire to learn to code, as potentially this role might include fixing of some basic application bugs & issues.

We Offer

Supportive Team: Join a friendly and professional team.
Career Growth: Opportunities to advance your fintech career.
Training: Paid training & development opportunities
Benefits: Health insurance coverage after the probation period.
Company Culture: Engage in corporate events, game nights, and company gatherings.
Complimentary company-provided lunches, fresh fruits, and snacks in the office.

If youre ready to make an impact in the fintech world and join a forward-thinking company, apply now to be part of our journey at Paybis!

Mēneša bruto algaBruto mēnesī € 1800 - 2500

Papildu informācija: health insurance, paid lunches in the office, training budget, English classes, regular team-building events

Atrašanās vieta

Latvija

Attālināta darba iespējas

Darba veids

Pilnas slodzes maiņu darbs

Prasmes

Grafana AWS IT Support ITSM PHP JIRA Prometheus Metabase CloudWatch VictoriaMetrics X-Ray

Valodas

Angļu
Krievu

Kontaktpersona
Alexandra Poddubnaya

Paybis.com is a leading digital & cryptocurrency exchange platform founded in 2014. Our goal is to allow any person around the globe to buy or sell crypto and digital currencies in a quick, easy, and hassle-free fashion. Throughout our existence, we have already grown to a company of 100+ employees and are recognized as one of the most prominent businesses in the crypto industry. Working at Paybis.com gives employees an amazing opportunity to dive into a new and trending fintech industry and learn more about the era of the new financial world. Paybis head office is based in Riga, Latvia and our international team of professionals comprises more than 10 different nationalities. Our workforce consists of highly skilled and talented professionals, bringing their A-game to work every day and reinforcing our core values:

Professionalism in everything we do
Strong result-orientation
Work- life balance

Do you share our passion and want to dive into the trending crypto industry? Learn more about the era of the new financial world? Submit your resume today and join the team.