168
Registration number: 40203360844
- Details
- Highlights
- Company
Were seeking a hard-working Portuguese Speaking Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. In this role, youd be the heart and soul of ITELVO.
IF YOU ARE:
- Fluent in Portuguese and English languages not less than B2 level (any additional language is counted as an advantage);
- You have highly developed client management skills;
- Able to work under the pressure;
- A creative problem-solving mindset to understand complicated customers needs and find the best solution.
DUTIES:
- Resolve customer complaints, troubleshoot issues, and offer effective solutions to ensure customer satisfaction;
- Assist customers with product information, billing inquiries, and technical support;
- Assist in training Junior Customer Support Representatives;
- Working schedule includes day and night shifts.
WE OFFER:
- Highly competitive salary 1550-2200 (bruto) EUR;
- Good office environment, daily office snacks;
- Fully covered health insurance policy (includes dental care, psychotherapy, and medical massage therapy);
- 100% paid gym and pool membership or any other sports activity (including billiards, darts, and bowling);
- A fun, young, friendly and helpful team;
- Team-building events;
- Free snacks, tea and coffee;
€
1550 - 2200
Location
- Rīga, Latvia
Latvia, Riga, Krišjāņa Valdemāra street 118
Time of work
- Full-time with shifts
Skills
Languages
- English
- Portuguese
Contact person
Human Resources Department
Human Resources Department
ITELVO ready-made solutions are a great way to organize active interaction with the target audience. We will help you to streamline processes and save money. Our contact center services are provided by a team of more than 100 professional operators with solid experience in customer care and various languages of communication to suit the needs of your business.
Registration number: 40203360844
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