587
Registration number: 40203253273
- Details
- Highlights
- Company
GREAT CAREER OPPORTUNITY FOR GDS EXPERIENCED TRAVEL CONSULTANTS!
Come join our Team!
Our people are the heart of Norwegian.
Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.
We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.
Embracing this culture is critical to our business success and makes us stronger together.
As Norwegian is migrating from our in-house ticketing solution to Amadeus E-ticketing, we are looking for multichannel Customer Care Senior coordinators based in Riga. You will be trained in/ learning a new and modern version of Amadeus (ARD Web Graphic).
So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfill your dreams!
In this role you will be responsible for:
- Ensure excellent customer service across all communication channels (phone, email, social media, live chat) by providing information and booking assistance to Norwegian customers.
- Responsible for handling complex cases related to customer inquiries where specific Amadeus knowledge and experience is needed, including transferred customer inquiries from Customer Care Coordinators when escalation is required.
- Support for new users in Amadeus.
- Make outbound calls to customers when required.
- Perform administrative tasks to support business requirements as and when needed.
- Identify and escalate situations requiring urgent matters further to relevant department/person or direct manager.
- Stay updated with system information, changes, and updates.
For this position the following qualifications will be needed:
- English language skills at least B2 level (verbal and written).
- Advanced knowledge and understanding of Amadeus E-tickets and EMDs and how to book and reissue
- Beneficial to have BSP/IATA pricing, tariffs and refunds experience.
- Good computer literacy skills and experience working in digital platforms.
- Customer focus competency, good communication skills in verbal and written.
- Previous work experience in frontline customer service in an airline or contact/call center or travel agency.
- Fluency in any Scandinavian language will be considered an advantage
We are looking for a colleague with these personal qualities:
- Relationship building and ability to work in a team.
- Problem solving competency, flexibility.
- Ability to focus and work in high pace and dynamic environment.
- Self-driven and structured work style.
- Ability to take ownership, solution orientated, proactive, with can do attitude and strong work ethic.
- Ability to learn quickly new technology.
- Ability and desire to develop professionally.
- Good communication skills.
What we can offer:
- Opportunity to purchase employee priced flight tickets and explore the world.
- Positive and exciting place to work in an international expanding organization.
- Challenging, variable and dynamic environment where you can develop your skills.
- Monthly salary 2000 Eur gross.
- Health insurance starting from first month of work.
- Flexibility to combine working in a cozy and brand-new office with home office.
- Employee events and engagement activities.
- Mobile phone and monthly subscription coverage.
This is a full-time position, organized in shifts from Monday to Sunday.
Do you have any questions?
If so, please contact:
Lasma Vaisjuna
Director Customer Care Operations Latvia
Email: Lasma.Vaisjuna@norwegian.com
We are looking forward for applications by April 20.
Please complete our online application by uploading a recent copy of your resume and a cover letter and tell us more about your career path and aspirations.
Please note that we can only accept applications that have been submitted through our recruitment system.
€
2000
Additional information: Norādītais atalgojums ir pirms nodokļu aprēķina.
Location
- Rīga, Latvia
Gustava Zemgala gatve 74A
Time of work
- Full-time with shifts
Skills
Languages
- English
Contact person
Lāsma Vaisjuna
Lāsma Vaisjuna
The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,900 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøes Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airlines networks.
Norwegian Air Shuttle, the largest Norwegian airline with around 5,400 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft.
Widerøes Flyveselskap, Norways oldest airline, is Scandinavias largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8s and three Embraer E190-E2's. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports.
The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.
Registration number: 40203253273
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